Smart2Buy Return Policy:

Hassle-Free Returns At Smart2Buy, your satisfaction is our top priority. We strive to make returns as straightforward as possible while maintaining fair policies for all customers. Return Eligibility 30-Day Window: Items in original, unopened condition may be returned within 30 days of delivery Restocking Fee: A 25% fee applies to eligible returns (excluding defective items) Shipping Costs: Customer responsibility unless item breaches consumer guarantee Important Exceptions ❌ Non-Returnable Items: Medical products (saline, irrigation water, vials) - unless expired Toilet seats - unless defective (hygiene reasons) Custom-made or personalized products Return Process Inspect Immediately: Check your order upon arrival Contact Us: Initiate return within 30 days Ship Back: Return in original packaging Receive Refund: After inspection, minus applicable fees Special Notes Items >30 days: Not eligible for return/claims Liability limited to product purchase price

Final Sale Items
All custom table linens and select branded products are made to order and are non-returnable. For accurate measurements, our product specialists are available at 403-800-6672 to assist you with sizing questions before purchase.
Order Cancellations
Orders cannot be modified or canceled once submitted. Customers are responsible for verifying all order details before finalizing their purchase. Special order items with extended lead times (clearly marked on product pages) are non-refundable, as they are custom-manufactured upon order — including all medical supplies.
To initiate a return for defective items:
Please email info@smart2buy.ca with the following:
Your order number
Clear photos or videos showing the defect
Our team will issue an RMA number along with return instructions. Smart2Buy handles all manufacturer warranty claims directly

We are unable to accept returns in the following cases:
Change of mind
Incorrect product selection
Price adjustments
Please review your cart carefully before completing your purchase.
Damaged Shipments
If your order arrives damaged, please contact us within 48 hours of delivery. Be sure to provide your order number along with photos or documentation of the damage, and retain all original packaging and materials. We will promptly ship replacements or issue a refund as appropriate.
Refund Processing
Refunds are processed within 3–5 business days after we receive the returned items. Credit card refunds typically appear on your statement within 5–10 business days, depending on your bank.
Need Assistance?
Our customer care team is here to help:
📞 403-800-6672
📧 info@smart2buy.ca
🕒 Mon-Fri 9AM-6PM MST